CHEMCENTRAL Implements Content Management Solution To Increase Efficiency And Streamline Processes By SpringCM

As the world's largest privately held chemical distributor, CHEMCENTRAL generates $1.2 billion in annual revenue by making a market between 200 materials suppliers and 30,000 unique customers.

The company's success is built on a simple idea: to focus on what they do best — providing a technically adept sales team, a broad product mix, packaging and blending capabilities, logistics expertise, and the safe shipping and handling of chemicals to customers at over 60,000 delivery points worldwide.

Says John Ruther, Director of Outsourced Services, "We try to run lean. Of 1,100 employees, only 200 or so do any kind of administration; the rest are directly involved in getting the materials out to our customers. It's central to us to be able to provide support services without adding headcount."

In keeping with this strategy, CHEMCENTRAL sought a content management provider that could handle large volumes of industry-specific documentation and improve efficiency across a broad spectrum of document types and processes. CHEMCENTRAL relies on SpringCM to efficiently centralize, manage, and share information among its locations and customers; conduct scheduled and ad hoc customer communications; support regulatory compliance; and transform physical documents into electronic form and vice versa. The range and depth of impact can be seen across six distinct content processes fully managed by SpringCM.